Clinique Ferrière de Bon Secours is committed to delivering quality healthcare services with professionalism, humanism, and compassion, in accordance with the mission and values of the ‘Congrégation des Soeurs de Charité de Notre Dame du Bon et Perpétuel Secours’.

We take the following commitments:

• We will prioritize customer satisfaction by delivering dedicated and personalized healthcare services and facilities to our patients. In addition, we are committed to providing similar levels of service to our internal customers, including medical practitioners, our team members, and other stakeholders.
• We will continuously improve the effectiveness of our Quality Management System by setting quality objectives and providing adequate resources to achieve them.
• We will operate in a peaceful, clean, hygienic, and safe work environment.
• We will communicate our Quality Policy to all levels of the organization and involve all employees in living it every day.
• We will abide by our internal procedures as defined in our Quality Management System based on the ISO 9001:2015 standard, as well as customer, statutory, and legal requirements.
• We will provide a framework for reviewing our Quality Policy and objectives to ensure continual