Patients

Admission

All recognized insurances are normally accepted by the Clinic.

Please ensure that you have the following details at the time of your admission.

• Proper identification of Patient (ID Card/Passport);
• Medical Insurance card (if any);
• Any doctors’ letters, reports, notes, consent forms;
• All relevant x-rays and scans;
• All medication repeats;
• An up-to-date list of your current medications; 
• All medications currently being taken, in the original labelled pharmacy container (including inhalers, patches, drops, injections and herbal/complementary medicines).
• List of personal belongings of patients (Please do not bring valuables, large sums of money and jewellery, we do not accept responsibility for loss of same);
• Letter of Guarantee to cover the hospitalisation fees (if need be).

During Your Stay

Medical Care

During your stay in clinic, you will be under the direct care of your own doctor. However, your doctor may call upon other medical practitioners and health professionals to assist with your treatment. Your doctor will inform you if this is required and will make the necessary arrangements. All doctors accredited to CFDBS are committed to excellence to ensure you receive the best medical care available. If you have any concerns about your progress, or any other aspect of your care, please consult your doctor.

Nursing Care

To ensure you receive the best care, our wards are staffed by qualified and experienced nurses. Our nurses are happy to answer any queries regarding your treatment. They can also advise you of support and complementary services provided by the hospital, as well as other services available in the community. If you are unhappy with an aspect of your care, please do not hesitate to discuss this with the nurse supervisor.

MISSION AND VALUES OF NURSING CARE STAFF Our Mission • We, the nurses of CFDBS, exercise our vocation with professionalism and compassion. • Our responsibility is to welcome, provide care and listen to patients to meet their physical and moral needs with discretion while respecting all human values. • In close-knit teams, we work with doctors and non-nursing staff for the well-being of patients. • We promote the spiritual care of our patients by pursuing the mission of the BPS Sisters. Our Values • Teamwork We promote good coordination and communication in a spirit of sharing of expertise and experience in mutual respect. • Ethics We respect privacy and discretion in every case we handle. • Respect and compassion We recognize the uniqueness of each patient in a dignified manner, his rights and his vulnerability. • Spiritual Dimension We are attentive to the spiritual needs of patients. • Service and closeness We serve our patients by being available and close to them while remaining professional and efficient and avoiding waste. • Responsibility We demonstrate integrity and professionalism in carrying out our responsibilities.

Spiritual and emotional care

At NCF, we recognise that there are physical, psychological, social, emotional and spiritual dimensions to health and wellbeing. Our staff is committed to providing compassionate, person-centered care, respectful of people’s diverse backgrounds, beliefs and cultural traditions. If you experience emotional or spiritual distress, it may be helpful to talk to a spiritual guide. We can provide the assistance of one of the sisters of the BPS congregation upon request.

 

Food Services

Your meals are an integral part of your healthcare experience. The Food Services team aims 

to provide you with nutritious, tasty meals to aid your recovery. The menu has been specially designed to provide you with a wide variety of balanced, nutritious foods. The menu is the result of continuous planning and testing. All meals are freshly cooked every day by qualified chefs using the highest quality ingredients. 

Please advise your nurse if you have any known allergies, including medications, food.

Discharge

Going Home

To assist with your transition home, early discharge planning is essential. Our experienced nursing staff is available to assist with planning and arranging your care needs after you leave the clinic.

Day of discharge

Patients are normally discharged before noon. Discharges after noon may incur a fee. However, day patients and those awaiting transfer by ambulance or review by doctor are exempt.

 Before you leave your room, please ensure that you have:

– Your medications

– X-rays/scans

– All personal belongings

– Any post-discharge care information sheets

– A follow-up appointment with your doctor if required

  

Accounts

The discharge process involves several procedures which might take up to 2 hours to complete. Your nurse will assist you in the process.

An approval from your doctor is required to start your discharge process. On the day that your doctor advises that you are ready to go home, you are required to clear all outstanding bills at the cashier.

Patients’ rights and responsibilities

Patient Rights

As a patient you have the following rights:

1. The right to privacy, confidentiality and self-determination.

2. The right to accept or refuse medical treatment.

3. The right to receive accurate and easily understood information about your state of health, diagnosis and treatment to facilitate your decision making.

4. The right to choose your treating doctor(s) and other medical professionals.

5. The right to access emergency health services. 

6. The right to fully participate in all decisions related to your health care.

7. The right to receive treatment without discrimination based on race, ethnicity, national origin, religion, sex, age, sexual orientation, genetic, formal or source of payment.

8. The right to several opinions on your health.

9. The right to give consent for any treatment or examination and operation.

10. The right to ask questions.

11. The right to have access to all information contained in your medical record through your treating doctor.

12. The right to know everything about your treatment.

Patients’ Responsibilities

As a patient you are responsible:

1. To be on time for your appointments.

2. To provide an accurate personal and family information about your current or past illness and medication in order to have an appropriate treatment.

3. To participate in decision making regarding your medical treatment.

4. To take care of your belongings (valuables are to be left at home and only necessary items are to be brought to the clinic for your stay).

5. To comply with the policies and procedures regarding smoking, noise and restricted number of visitors.

6. To treat all clinic staff and patients with courtesy and respect (inappropriate behavior is unacceptable).

7. To accept financial responsibilities for health care services and to settle bills upon discharge.

8. For any damage of clinic property by caused by your fault or that of your visitors.

For Visitors

Clinique Ferrière de Bon Secours welcomes visitors and understands their importance to patients. In the interest of patients, they are expected to abide to the following rules:

Normal Visiting hours

10.00 – 12.00 a.m.
15.00 – 18.00 p.m.

Number of visitors

Only 2 visitors are allowed in patients’ rooms at any given time. 

No smoking policy

We committed to a smoke-free environment.  In the interests of health and safety, smoking is not permitted within the boundaries of the hospital. 

Noise levels

Visitors are expected to keep noise levels as low as possible, to avoid disturbing the patients. Mobile telephones must be switched off in the ward.

Chapel

You are welcome to the Chapel found on the first floor of the clinic.